Complete solutions, not just products
We sell complete solutions, not just products. With each system we sell, we also offer installation, training, help desk support, on-site support, and full maintenance. It’s why we can guarantee high performance and up-time of nearly 100%.
Help Desk Support
| Product support (free of charge) |
Business days from 8:30 to 16:30 Central European Time |
| Emergency product support | Emergency product support outside business hours |
| Product support | Product support 24/7 and 365 days a year (On Request) |
On-Site Support
| On-site support | Dispatched within 24 hours. Price varies depending upon location. |
Training
| Training at customer site or CE+T factory location |
Training over a three day period for 6-8 people, covering :
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| Additional training | Additional training is available upon request. |
Repairs
| Warranty swap (free of charge) |
Free replacement covers modules that are less than 6 months from date of installation and not older than 18 months from date of manufacture. |
| Return repair | Module is repaired and returned within 15 days of its arrival at our factory. If the module is out of warranty, an additional warranty period of 6 months is applied. |
| Swap repair out of warranty | A replacement module is temporarily installed at the customer’s site while their module is being repaired. The module must be shipped to the factory within one day of the date of the swap with transport costs to be covered by the customer. If the customer’s original module is not shipped to the factory within 3 weeks, the customer will be charged for the replacement module at list price. |
| Extended warranty | Warranty may be extended for an additional year. Coverage: inverter, controller, TCP IP interface, displays and sub-rack. |
