Services to offer you a unique experience.
We offer complete services everywhere in the world thanks to our team of experts and a solid network of certified partners.
Diagnostic & Analyse
Whether you are already a customer or not yet, our experts can diagnose your backup solution. Taking into account your current and future needs, we make clear recommandations with a clear goal: better protect your loads at a reduced cost.
Proper installation is key to ensuring a perfect backup. In Belgium, our team offers a complete installation (including preparation, Site or Factory Acceptance Test, and commissioning). Everywhere else in the world, our network of certified and trained partners will provide you with a professional installation service.
Maintenance contracts can be tailored to your on-site maintenance team and specific requirements such as Service Level Agreement (SLA), phone support, site visits and preventive or planned maintenance. Our power converters have a 2 year warranty that can be extended up to 5 years.
We organize customer training on your site or in our training centers (Belgium and United States). The trainings are organized in small groups and cover different subjects: general knowledge, use of the system, first level maintenance, etc. Find all the information to register here.
Already a customer?
To find all the information you would need such as data sheets, user manuals, test reports, check your warranty status, download the latest versions of our firmware and software or to send an RMA, please visit the page "Support" of this website.
More information here:Support section